How do I contact OVpay?

I want to check in using the e-ticket on my phone, but my digital wallet keeps showing up.

How do I check in and out using my debit or credit card?

I want to check in using the e-ticket on my phone, but my digital wallet keeps showing up.

I want to check in using the e-ticket on my phone, but my digital wallet keeps showing up.

Why was my debit or credit card declined?

I've forgotten to check in or out. What can I do?

How do revenue inspectors check my debit or credit card?

Is there a boarding fee when I check in with my debit or card card?

How do I know if I’ve successfully checked in or out?

I've forgotten to check-in or out; why can't I adjust this immediately?

When will I receive my refund?

Where do I direct a complaint to OVpay?

Can I keep using my OV-chipkaart?

Can my child travel using OVpay?

Does my subscription apply if I check in with a debit or credit card?

I'm a student. Can I travel using OVpay?

Can I use OVpay to take my bicycle with me on the train?

Can I use OVpay to rent an OV-fiets?

How do I contact OVpay?

What payment methods can I use to check in and out?

Can I check in and out using contactless payments on my phone?

What do I do if an unexpected amount was deducted from my account?

Why is there a €0 charge on my credit card?

I used my debit or credit card to check in and out, but my account hasn’t been charged yet. What’s going on?

Can I use Apple Pay (Express) to check in and out?

Is it more expensive to travel using a debit or credit card than my OV-chipkaart?

Why was my account charged €1,08?

What if a transaction fails?

How do I switch off contactless payments?

When will I receive my refund?

What do I do if I suspect the fare I've paid is incorrect?

Why wasn't my account charged yet?

How will I know if a transaction was unsuccessful?

What does it mean when it says 'unknown check in' in my trip overview?

How do I create a travel expense claim overview?

What if a transaction fails?

What do I do if I suspect the fare I've paid is incorrect?

How do I download the OVpay app?

How do I log in to the OVpay app?

How do I add a debit or credit card to the OVpay app?

How do I create an account in the OVpay app?

Do I need the OVpay app to travel using my debit or credit card?

How do I switch check-in and -out notifications on or off?

Notifications are switched on, but I’m not getting any?

How do I remove a debit or credit card from the OVpay app?

I’ve forgotten my login details. What do I do?

How do I delete my account in the OVpay app?

The OVpay app isn’t working. What do I do?

Can I add my OV-chipkaart to the OVpay app?

I didn’t receive a verification code. What now?

How do I add more contactless cards to the OVpay app?

What happens to my data when I use my debit or credit card to check in and out?

Is it safe to check in and out using my contactless card?