How can we help you?
I have a missed check in or out, what now?
I want to check in on my mobile with my barcode, but my mobile wallet keeps appearing.
Can I download an overview of my trips?
What to do when I'm asked if I have checked in?
Or choose a category below for which you are looking for a question
- Questions about your OV-chipkaart? Go to the website ov-chipkaart.nl.
- Do you have a question about something else? Please call 0900-1433 (usual fees) or call +31108925063 if you can’t call a 0900-number.
What is OVpay?
Who is OVpay for?
What is OVpay?
Why do we need OVpay?
When will OVpay be starting?
Where can I pay with OVpay?
What public transport companies will I be able to use OVpay with?
Who’s participating in OVpay?
Do I have to take my debit or credit card out of my wallet or phone case when I check in and out?
Where can I find an overview of my travel history and costs?
What about privacy?
What happens to my student discount?
What should I do if a wrong amount was debited from my bank account?
Payment methods
What payment methods can I use to check in and out?
Can I keep using the OV-chipkaart I have now?
Why was an amount of € 0,- debited from my credit card?
I have a missed check in or out, what now?
I want to check in on my mobile with my barcode, but my mobile wallet keeps appearing.
Can I download an overview of my trips?
How will the money from my missed check-in or -out be refunded?
It currently says 'name unknown' on my travel history. What does this mean?
What happens after I editted my missed check in or out?
What to do when I'm asked if I have checked in?
OVpay app
Is there an app available?
What you can I do in the OVpay app?
Who is the OVpay app for?
Do I need an account for the OVpay app?
When can I start using the OVpay app?
Which payment options can I add to the OVpay app?
Can I also add my OV-chipkaart to the OVpay app?
Is it possible to pay my outstanding amount using the beta OVpay app?
Do I need the OVpay app in order to pay with Apple Pay or Google Wallet while using public transport?
On which operating system does the OVpay app work?
Can I still use or download the beta OVpay app?
How long can I keep using the beta version of the OVpay app?
Service
Why has an amount been debited from my account after I traveled in Amsterdam by GVB?
Who can I contact for press questions or interview request?
I have checked in and out using my debit card, but I do not see a transaction in my bank statement.
My debit or credit card is being refused to check in and out in public transport and I want to object to this. Where can I do this?
What can we help you with?
- Questions about your OV-chipkaart? Go to the website ov-chipkaart.nl
- Did you forget to check in or check out? Please head to ovpay.nl/reisoverzicht with your reference number and amount. You can find the reference number in your direct debit in your banking environment. You will be able to change your missed check-in or -out after entering your details.
- Are you unable to call us because of a disability? Please click here.
Other question?
You can reach us on business days from 07.00 until 17.00 via 0900-1433 . This number is only available via Dutch telecom providers. Are you calling from a different country than the Netherlands? Please call with +31108925063