What is OVpay?
What is OVpay?
OVpay brings you new ways to check in and out in public transport. This way, you can decide for yourself which option fits you the best. You might want to check in and out with your contactless debit or credit card, only to check in and out with your mobile phone the next day. Or you might choose for your trusty OV-chipkaart. It will all be possible in the future!
Over the next few years, we’ll be gradually introducing these new ways of checking in and checking out.
Who is OVpay for?
OVpay is for anyone who travels by public transport. Whether you travel to and from work every day, take the grandchildren for a day out every once in a while, or hit the city for shopping and fun every weekend. Bus, tram, metro, trolley bus, water bus, train: OVpay is for all passengers.
Why do we need OVpay?
Maybe you’re thinking, “Why do we need this? The OV-chipkaart system works fine, right?” Well, you’re correct. But the OV-chipkaart has been around for 16 years, and in that time a lot of better, more secure, and more reliable technologies have come along. By adding new ways to pay, we’re looking towards the future. OVpay makes payment as flexible and accessible as possible for everyone. That’s OVpay.
Where can I share my feedback of OVpay?
You can share it with us! We are testing a lot of things to learn what does and does not work. You can tell us about your experience here.
Besides sharing your feedback, you also have the opportunity to think with us in developing OVpay by becoming an OVpay Pionier. You can decide how often your participate and all help is appreciated! Read more about the OVpay Pioniers here.
When will OVpay be starting?
We will be introducing OVpay in stages. We’re working very hard to make sure that everyone can use OVpay wherever they check in and check out in 2023. Yes, that’s still a way off. But to get there, we have to keep things moving. Here’s what we’re doing now:
- checking feasibility
- starting small-scale
- learning from test results
- and keeping you and your fellow passengers involved in the trials we’re conducting.
Only when we’re sure that everything works will we start rolling it out nationally. It has to be good, and it has to be reliable. We have to be absolutely sure that checking in and checking out is as convenient as possible for you as passenger!
Where can I pay with OVpay?
Once OVpay is available nationally you will be able to use OVpay wherever you would use your OV-chipkaart now. Whether it is the train, tram, metro, bus, or water bus.
What’s going to happen?
A lot! For starters, we’re going to be installing new technology in all 60,000 (!) access gates in all the stations and stops in the country. We're also going to be doing a lot of testing. Such as the trial checking in and out with your debit or credit card. Get ready to check in and check out with your contactless debit card or credit card when you get on the bus. After that, a select group of train passengers will be testing out train travel based on GPS location information.
Where do I find more information about the trial in Groningen-Drenthe?
Nice that you are interested! You can find more information about the trial in Groningen-Drenthe at qbuzz.nl/gd/ovpay
Where do I find more information about check in and out in Zaanstreek?
Nice that you are interested! You can find more information about Zaanstreek at connexxion.nl/ovpay.
Where do I find more information about check in and out in Gooi en Vechtstreek?
Nice that you are interested! You can find more information about Gooi en Vechtstreek at transdev.nl/ovpay
Where can i find more information about the trial in Zwolle?
Nice that you are interested! You can find more information about the trial in Zwolle at rrreis.nl/ovpay
Where can I find all the information about the trial in Lelystad?
Nice to hear that you are interested! You can find all information about the trial on this website.
Where can I find an overview of my travel history and costs of the trial checking in and out with your debit or credit card?
Please check your bank statement or transaction overview of your credit card. You will find a debit named 'NLOV' with a unique code consisting code of 14 numbers and letters. You can head to our web tool and fill in this code as well as the amount that was debited. You will be able to see a complete overview of your trips that you made on that day.
Why was an amount of € 0,- debited from my credit card?
Your credit card is checked before you are able to successfully check in and out with your credit card. This will lead to a transaction of € 0,- on your statement. This does not affect the travel costs.
Where will the next trial take place?
We are going to have a lot of trials in the upcoming years. An upcoming trial is checking in and out with your credit card or debit card. The next trial will focus on travelling by GPS and location estimations in the train. This trial will mostly concern travellers that have an NS Flex subscription.
Keep your eye on this web page for more information about upcoming trials.
How does the trial handle my privacy?
Checking in and out with your contactless debit card is as secure as paying at your local supermarket. We are not able to access your bank data, and your bank is not able to look into your travel data.
Can I be a part of one of the real-life trials?
Yes you can! You can find more information about trials on this page. We're very happy that you would like to join!
Would you like to help out and make checking in and checking out as effortless as possible? Come join our team as an OVpay pionier!
Do I have to take my debit or credit card out of my wallet or phone case when I check in and out?
Yes, if you want to check in and out with the card of your choise, please take out the card from your wallet or phone case and present the single card to the cardreader. This also concers when you check in and out with the OV-chipkaart.
Can I keep using the OV-chipkaart I have now?
Of course! Travelling by OV-chipkaart will remain an option. However, you should be aware that the underlying system of the card will be changed at some point in the future. This is in order to keep up with the new technology. Until then, you can keep using the OV-chipkaart you know and love, and check in and check out with the same secure system you are used to.
I forgot to check out, what now?
If you have a missed checkout, you are very likely to pay full price for your trip. We can help you once this amount has been debited from your bank account. This often happens within one day. You can reach us on business days from 07.00 until 17.00 via 0900-1433 (usual costs). Please keep the amount debited and the reference number at hand, so we can help you right away.
What happens to my student discount?
Your student discount will remain available, even when OVpay will be introducted to the Netherlands. Until this is available on the other check in methods, we recommend you keep using the OV-chipkaart. To make sure you keep traveling with student discount, it is also smart to take your OV-chipkaart out of your wallet or your phone case before you check in with it.
Who’s participating in OVpay?
All public transport companies in the Netherlands are participating in OVpay. We will only be able to create total travel and payment convenience for everyone and everywhere if we do this together. OVpay also involves working with banking and credit card companies and coordinating with consumer organisations and local and regional authorities.
But the most important party involved in OVpay is you, our passenger! Do you want to be one of the passengers involved? Register as an OVpay Pionier!
What public transport companies will I be able to use OVpay with?
All public transport companies in the Netherlands are on board with OVpay. That means Arriva, EBS, GVB, HTM, Keolis, NS, Qbuzz, RET and Transdev. OVpay is an initiative of the Cooperative of Public Transport Companies.
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