• Questions about your OV-chipkaart? Go to the website ov-chipkaart.nl.
  • Do you have a question about something else? Please call 0900-1433 (usual fees) or call +31108925063 if you can’t call a 0900-number.

What is OVpay?

Who is OVpay for?

What is OVpay?

Why do we need OVpay?

When will OVpay be starting?

Where can I pay with OVpay?

What public transport companies will I be able to use OVpay with?

Who’s participating in OVpay?

Do I have to take my debit or credit card out of my wallet or phone case when I check in and out?

Where can I find an overview of my travel history and costs?

What about privacy?

What happens to my student discount?

What should I do if a wrong amount was debited from my bank account?

Payment methods

What payment methods can I use to check in and out?

Can I keep using the OV-chipkaart I have now?

Why was an amount of € 0,- debited from my credit card?

I have a missed check in or out, what now?

Can I download an overview of my trips?

How will the money from my missed check-in or -out be refunded?

It currently says 'name unknown' on my travel history. What does this mean?

What happens after I editted my missed check in or out?

What to do when I'm asked if I have checked in?

Beta OVpay app

Is there an app available?

Can I use the beta OVpay app?

Where can I download the beta OVpay app?

Do I need an account for the beta OVpay app?

When can I start using the beta OVpay app?

Which payment options can I add to the beta OVpay app?

Is it possible to pay my outstanding amount using the beta OVpay app?

I have checked in and out using my debit card, but I do not see a transaction in my bank statement.

Do I need the beta OVpay app in order to pay with Apple Pay or Google Wallet while using public transport?

On which operating system does the beta OVpay app work?

How long can I keep using the beta version of the OVpay app?

Service

Where can I share my feedback on OVpay?

Why has an amount been debited from my account after I traveled in Amsterdam by GVB?

Who can I contact for press questions or interview request?

My debit or credit card is being refused to check in and out in public transport and I want to object to this. Where can I do this?

What can we help you with?

  • Questions about your OV-chipkaart? Go to the website ov-chipkaart.nl
  • Did you forget to check in or check out? Please head to ovpay.nl/reisoverzicht with your reference number and amount. You can find the reference number in your direct debit in your banking environment. You will be able to change your missed check-in or -out after entering your details.
  • Are you unable to call us because of a disability? Please click here.

Other question?

You can reach us on business days from 07.00 until 17.00 via 0900-1433 . This number is only available via Dutch telecom providers. Are you calling from a different country than the Netherlands? Please call with +31108925063